Log In
Sign Up
Service Manager, Coffee Industry, Registered Manager, F&B Sector, Permanent, West Drayton, London
Service Manager
Job description
A Service Manageris required to join a UK team based in West Drayton, London. You’ll need both experience in and passion for the Coffee industry, and they will look to you to influence how they stays abreast of the latest technology and trends so that the quality of their product and service is industry leading. You will have opportunity to use skills such as project management, finance decision making and interpersonal skills.
The Service Manager will be reporting to the Head of Operations, you will be responsible for the oversight and management of the UK Service Team, with line management responsibility for their team of Engineers. You’ll need to develop and execute a strategy for the department and how Field Engineers are equipped and deployed to ensure the success of the team. Their UK team is small so whilst you’ll need to be resourceful and have the ability to work independently, it will also be essential for you to communicate and work closely with colleagues across the organisation, most notably their Purchasing Co-ordinator, Operations Support Manager, Warehouse Manager and Service Co-ordinator.
You will be working for a family owned and value driven business founded in Sweden in 1906.
They are an international group, operating in 10 core markets in northern Europe, producing 10 million cups of great tasting coffee – every day!
They are proud that their team members stay and grow with them for many years. They know it is because they really care for each other, and they invest a lot in building long term relationships with the world around them. Their customers, consumers, the coffee farmers and finally, their team members.
Day in the Life
In this role you'll be required to own…
Leadership of their team of Field Engineers: this includes responsibility for recruitment, resourcing and scheduling of Engineer work, development and deployment of training plans, conducting appraisals, coaching and mentoring as well as supporting the Service Co-ordinator with Field Engineer job allocation, installs and service schedules
Co-ordination and liaison of sub-contractors working with the Service Department.
Responsibility for identifying performance standard measures, and driving for the continuous improvement of the Service Department.
Recommendation and implementation of efficiencies in relation to call-outs, maintenance and services (together with the Operations Director).
Their equipment strategy, working with Sales to maintain an up-to-date portfolio of the latest equipment and ensuring cost-evaluations of equipment and stock are completed.
Development of a service plan for Key Accounts, ensuring its successful delivery together along with the Service Co-ordinator.
Financial / budget planning and performance of the Service Department, with the responsibility for signing off invoices.
In this role the Service Manager will support/assist with:
Ensuring parts stock is maintained at optimum levels, working closely with the Warehouse Manager, and capitalising on data provided by the Purchasing Co-ordinator.
Provision of recommendations for improvements to the Service Department
Planning maintenance schedules with the Operations Support Manager
Must haves:
Minimum of 1 year experience as a Service Manager gained elsewhere within the F&B sector.
Experience leading and co-ordinating a team of engineers
Mechanical aptitude, and service and maintenance experience of both bean to cup and traditional coffee machines
GSCE level English and Maths
IT literate and evidence of the ability to work accurately with Company systems.
Numerate and ability to analyse and interpret data for patterns and trends.
Evidence of ability to follow and adhere to procedure and guidelines, work accurately and have an eye for detail.
Nice to have:
2+ years’ experience as a Service Manager within another organisation specifically in the Coffee Industry.
What separates the best from the rest:
A great Service Manager is likely to…
Be able to evidence co-ordination of work across several process activities and project management capability.
Strive to improve via self-development – the interest and potential to develop your career further with the company.
Team Culture:
They put their values high. They guide them and help them build trust. They are fundamental for their culture moving forward and originate from the values that have been shaping and forming their actions and decisions since 1906.
When joining them you will get:
A people centric culture
Loads of coffee & Fika with great colleagues
International career opportunities
Vacancy Information:
Location: West Drayton, London
Salary range: Competitive Salary
Job type: Permanent
Job Section: Retail
Working Hours: Full time
Reference:MI840
Contact: Mamoona Ibrahim
About Klein Hamilton Recruitment
We are leading Recruitment experts with a 12 year track record, delivering hands on staffing solutions and driving excellence to blue chip, fintech and dynamic SME Employers, who trust us in finding them the best talent. You can apply for our vacancies in confidence.
Service Manager, Coffee Industry, Registered Manager, F&B Sector, Permanent, West Drayton, London