Log In
Sign Up
MUST HAVE OPERA
* To be responsible for delivering a best in class reservations booking experience ensuring sales and revenue opportunities are maximised in line with budgeted targets, whilst exceeding customer expectations.
* To live and breathe the company and department mission, vision and values ensuring each guest receives incredible service at all stages of the booking journey.
* To ensure all reservation enquiries are handled in line with company standard and to regularly engage in both live and recorded call/email quality assessments as supported and measured mystery Shopper initiatives
* To ensure specific telephone handling targets are delivered through efficient time management, striving for zero tolerance on abandoned calls
* To be proficient in the handling all types of enquiries from various sources e.g. Web Chat, Email, Voice, 3rd Parties etc
* To be confident in handling of all types of customers including both direct & agencies, understanding how to adapt techniques and approach
What we look for:
* Genuine passion for the hospitality industry and for delivering exceptional customer service You have a fantastic personality and love helping to create great experiences
* Experience of working with guests / customers in high pace environment
* Reservation Agent or Reception experience is desirable
* Confident computer user
* Great communication skills