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MISSION:
Are you our next Experience Specialist, at our client's prestigious London King's Cross office?
The Experience Specialists will manage and be responsible for a professional workplace experience. You will interface with stakeholders across the organization to ensure timely and effective delivery of service.
The role will respond to a wide variety of on-site requests, providing proactive, knowledgeable, engaged service, while creatively exceeding expectations.
The Experience Specialist (ES) role is to deliver a seamless journey for each person when visiting a clients site.
RESPONSIBILITIES:
Customer Focus
Delivers a seamless, delightful, and superior welcome, workday, and departure experience for all Athletes.
Meets and greets visitors on arrival, following the visitor protocols and processes through to visitor collection.
Work with the facilities team to anticipate and resolve obstacles in the work environment.
Implements and monitors standards of service to meet and exceed expectations and looks for opportunities to improve efficiencies across hospitality operations and expenditures.
Consistently creating new opportunities to bring delight into the facilities through engagement, events, and surpassing the expected
Familiar with all services within the facility and works with facilities management and all other service teams to facilitate hospitality approach across all services
Superuser for any guest or site technologies used for the workplace experience i.e. room booking system, visitor and employee registration, etc.
Keeps a finger to the pulse of the community (including surrounding area: theatre, sports, concerts, shows, special exhibits, sightseeing) and establishes close contacts with partners in these areas in order to provide information, ticketing, and reservations for visitors and Athletes.
Day-to-day Facilities Management
Carry out site walk arounds and workplace inspections to ensure the office environment is maintained to safe and welcoming standard.
Manage conference rooms from ensuring AV equipment is available to clearing and tidying of meeting rooms for next meetings.
Ensure all kitchens and refreshment provisions are clean and available on site, working with supply partners on any issues or faults.
Awareness of the CBRE EHS processes and procedures for the site at all times including reporting all near misses, incidents and accidents, delivering permit to work system for facilities and event suppliers and escalating any EHS concerns to the Workplace Manager.
COMPETENCIES & EXPERIENCE REQUIRED:
Previous experience in hospitality oriented business
Recognized commitment to guest service and exceeding guest expectations
Demonstrated capacity to use curiosity to find opportunities to create amazing outcomes
Excellent written/verbal communication and interpersonal skills
Correct handling of etiquette with open and approachable attitude
Excellent communication skills
Proactive approach with keen eye for detail and have a hands-on approach
Reliable and discrete social team player
English proficiency
Proficient in Microsoft office package
Able to challenge the status quo and suggest new ways of doing things to improve performance and practices