We are looking for Concierge to join a residential development in West London. A Concierge's position is primarily customer focused and requires a high calibre and proactive individual to provide a welcoming, courteous and polite reception to all residents and maintain the high standards of the residential developments at all times. Experience of working within a service orientated environment is desirable.
What does the role entail?
Carry out the general porter/concierge role for the building communicating with the PMC and tenants, maintenance and service teams when required.
Meet and greet the residents, answer enquiries by telephone or callers to the desk. Assist the residents, guests and visitors with job tasks and individual requests to be dealt with efficiently whilst maintaining reception cover.
To ensure that the highest levels of customer care and service are maintained at all times. Deal effectively with complaints, take the correct action and always remain courteous.
Maintain a clean and smart appearance at all times.
Ensure effective security of residents and the building at all times, monitoring CCTV and aid the smooth running of any car parking facilities.
Check and screen all visitors and guests and any contractor staff, ensuring they have permission to be present in the building. Report any suspicious/unusual behaviour, calling the police if necessary.
Correct reporting of any security/health and safety issues, incidents and complaints. Taking appropriate action in the event of an emergency.
Responsibility for all deliveries to main reception desk, receiving and safekeeping of all parcels/registered mail. Correct issuing of all parcels/registered mail with a record which must be signed by residents. Notify residents of any deliveries to arrange collection from the front desk.
Issuing of keys only to correct personnel / residents whilst recording at all times the signing in and out of keys
Pro-actively deal with any maintenance and cleaning problems identified within the estate and regularly carry out site inspections to identify any problems.
Be able to give a clear and concise handover at the end of the shift, highlighting any events that have occurred and forthcoming events.The ideal candidate will have:
Experience as a concierge/receptionist/front of house team member
Experience in delivering exceptional customer service
Well-spoken with a good personal presentation
Have a reliable, professional and can-do attitude
Hours of work : Monday to Friday (9AM-5PM) and for Saturday, 4 hours starting from 9AM
Duration of hire : 1 year fixed contract
Unfortunately, if you have not heard back from us within two weeks it is unlikely that you have been successful on this occasion
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