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Contracts Administrator
Shellen has a fantastic reputation for the delivery of engineered solutions, exceeding customer expectations in a cost effective and timely manner.
The continuous investment in new equipment, product technology and staff training enables Shellen to offer the best product solutions and customer satisfaction at all times. Working closely with the leading authorities in fire safety and understanding our customers’ needs, we design, manufacture and test our own range of high performance products, ensuring the product performance.
As part of our continued growth, the opportunity has arisen for an office based Contacts Administratior based in Belverdere, on a full time basis.
Duties Include:
* Liaise with residents regarding appointments and access booking
* Work on keeping operational schedules updated including sharing weekly completions and “look ahead” with relevant clients
* Monitor multiple inboxes and liaise with clients as point of contact
* Work with the contract management on post completion reports and work in progress reports and inspections
* Oversee and record the mailing process on the contract
* Upload and file any correspondence/ documentation received to the relevant contract folder and perform any other associated administrative tasks
* Update the contract trackers with project information
* Prepare completed install reports and perform any other relevant administrative task.
* Assist other departments when required with administrative and data entry tasks.
* Schedule appointments for Installations based on the client program.
* Working with contract management to prepare and issue regular client/project reports
* Manage and collate technical data throughout life of project
* Liaise with residents or building managers for access if required
* Manage installation programme for projects and issue to installation team
* Liaise with the Shellen Resident Liaison Officer to resolve any issues that may occur when booking installations and resolve.
* Liaise with Production and monitor the fitting schedule to ensure bookings made are correct and special requirements have been added if required.
* The ideal candidate will be:
* Experienced in Excel data entry, creation and revising of spreadsheets.
* Experienced in liaising with residents/ customers via phone, email, and letter in a polite and professional manner.
* Good communication skills, polite and professional manner.
* Strives for continuous improvement and happy to take ownership of tasks.
* Detail orientated and highly organised and works well as part of a team