Patient Care Administrator – Specialist Harley Street Clinic Permanent

An exciting opportunity for a highly organised Administrator to join a leading private specialist male health clinic, based in Harley Street, London.

This role is based between the clinic site at Harley Street and a nearby administration office, but some place of work flexibility may be available for the right candidate.

P.S. We love a good old fashioned covering note. Immediate start available!

Role Info:

Patient Care Administrator – Specialist Harley Street Clinic
£24,000 – £30,000, depending on experience
Office on Baker Street 5 mins from Harley Street Treatment Clinic
Plus Pension
Full-time, Permanent
Key Skills: Booking and Scheduling
Team Size: Small Team

The Patient Care Administrator Role:

We are looking to recruit an experienced administrator to contribute to delivering high quality private healthcare to its discerning clients as part of a small, friendly, close-knit team. This requires ensuring smooth and consistently efficient running of day-to-day clinic and office operations, excellent customer care and contributing to maximising bookings from both new and existing patients.

There is the opportunity for the right candidate to get involved in managing regulatory requirements such as CQC compliance, project work or in new business sales.

We will provide required training however it is essential that you are able to hit the ground running.

Key responsibilities of the role include:

Administration and Reception:

+ Handling email and phone enquiries
+ New patient registration and follow up
+ Scheduling patient appointments
+ Clinic preparation and follow up
+ Administration support for the doctors at clinic sessions
+ Cross-systems data entry, focussing on electronic patient management system.

Customer Care/Patient Engagement:

+ Ensuring empathetic, professional and responsive communication with patients
+ Producing high quality written communications
+ Maximising patient bookings from new enquiries and current patients to ensure effective use of clinic diary capacity

About You:

You must:

+ Have previous experience in a medical, health or wellness setting
+ Have experience of bookings and scheduling appointments
+ Have strong administration and customer care experience
+ Be able to ensure strict confidentiality
+ Be highly organised and able to multitask and prioritise
+ Show initiative and be able to suggest and implement improvements to ways of working
+ Have excellent attention to detail
+ Be diligent with excellent spelling and grammar
+ Be highly IT literate with excellent data entry skills
+ Be friendly yet professional
+ Be passionate about the business

Our ideal candidate will ideally:

+ Have previous experience in a private health clinic
+ Have worked with an electronic patient management system
+ Have experience in maximising sales or bookings

Sounds like a good fit? Apply here for a fast-track path to the Hiring Manager

All applicants must include a covering letter including salary expectations. Applications with no covering letter will not be considered.

You may have worked in the following capacities: Customer Service Administrator, Customer Service Advisor, Office Assistant, Office Coordinator, Receptionist, Admin Assistant, Sales Administrator, Medical Administrator.

Application notice… We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR