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SENIOR RECEPTIONIST
Location – City
Salary Range from £27,000 negotiable plus Bonus
A leading Property Investment Company situated in the Heart of the City are looking to recruit a Career orientated Senior Receptionist with at least 3-5 years Reception experience
You need to be Highly organised outgoing, personable, individual with excellent spoken and written skills
Reporting directly to the Centre Manager you will be situated on Front Line Reception
" Be the first point of contact for everyone entering the building, from customers, prospective customers to agents, visitors, and contractors.
" Providing high levels of customer service at all times.
" Ensuring a warm, welcoming, helpful, efficient, and responsive reception service for customers, telephone callers and visitors to the Centre.
" Assume role of Senior Fire Marshall and co-ordinate fire evacuations as required.
Main Responsibilities
" Provide first class customer service to all customers, and visitors to the Centre.
" Liaise with all existing customers and potential new customers to strengthen and increase good customer relationships by understanding them and their business.
" Ensure all day-to-day customer needs and complaints are handled quickly, efficiently and to ensure total customer satisfaction.
" Action customer requests for bureau and other services efficiently.
" Teamwork & Marketing
" Communicate well with colleagues to ensure you work together as a team and take an enterprising approach to the role.
" Deputise in the absence of the Centre Manager and Assistant Centre Manager as and when required.
Marketing and Community
" Encourage inter-customer trading events through the companies' network and location websites
" Use relevant social media platforms (i.e. Twitter) to increase awareness of both customers and the Centre in the wider community in accordance with our policies.
" Assisting in production and distribution of newsletter. Administration
" To run the reception, office administration and bureau facilities within the Centre/s with the highest standards of professionalism, efficiency, and presentation in line with the companies' policies and procedures.
" In the event of a fire evacuation, assume role of Senior Fire Marshall and co-ordinate evacuation in line with policy for the Centre/s.
" Assist the Centre Team in ensuring compliance with the companies Health and Safety policies and procedures, and all associated statutory requirements throughout the centre.
" Familiarisation with the customer moving in and out procedures.
This is an excellent opportunity for the right individual, this is a great company to work for you have the combination of working for a creative, dynamic company with their City office portraying that corporate feel