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Mail/Goods-In Operative, London (SPS2757)
Sector:Retail
Location based:London
London Tube Station: Piccadilly Circus – Zone 1
Reports to:Client Services Manager
Pay:Dependent on experience
Hours:40 hours per week
Ref:SPS2757
Closing Date:27th May 2022
Applicants:Internal & External
JOB PURPOSE:
To work as a member of the Goods In/mailroom team to ensure efficient, effective and proactive running of the goods in/mailroom service. This role provides the backbone of Swiss Post Solutions (SPS) managed service operations. The post holder will perform a variety of tasks related to the goods in/mailroom function, and will flexibly and proactively respond to any client requirements as and when necessary.
DUTIES AND RESPONSIBILITIES:
* The post holder will be professional at all times when dealing with clients and proactively represent SPS on site promoting excellent customer service.
* Receiving, sorting and distributing incoming and outgoing mail.
* Use of franking machines.
* Assisting with setting up of meeting rooms.
* Dealing with enquiries from the client, both face to face and on the telephone.
* Filing and retrieving documents, within an established filing system.
* Booking and receipt of courier items.
* Processing of archive files and tracking signature movements using the on site computer systems.
* Any other duties as required by the Operations Manager or Client.
PERSON SPECIFICATION:
The ideal candidate will display knowledge and experience of the following:
Skills/competencies:
* The post holder will be professional at all times when dealing with clients and proactively represent SPS on site promoting excellent customer service.
* Ability to communicate effectively in a variety of written and verbal formats with a wide range of people.
* Working shifts on a flexible pattern.
* Working accurately, under pressure, to tight deadlines.
* Basic IT skills – Word Processing, Spreadsheets, Databases, Email and Web.
Knowledge:
* Knowledge of UK & international mailing arrangements.
Previous experience:
* Mailroom Operations
Experience Required:
* Customer service and complaint handling.
Personal qualities:
* Works well with a team
N.B. All roles will be expected to undertake manual handling duties within their physical capabilities. It is therefore, essential that if you have a disability which will limit your ability to undertake this type of work, you alert us at interview to this.
Swiss Post Solutions ensures equal employment opportunity to all employees and applicants without regard to race, colour, religion, gender, sexual orientation, national origin, ethnic background, age, marital status, physical or mental disabilities, or any other characteristic protected by law. Our policy extends all phases of the employment process, including recruitment, selection, transfer, training, restructuring, promotion and compensation