Sirona Medical's Social Care Department are looking for a full time Family Engagement Officer to provide the day to day front of house management and administration functions for the centre.
To engage families at the point of entry to the service and build and maintain positive working relationships with service users, both at the centre and in the community, enabling their access to the locality offer.
To provide the day to day front of house management and administration functions for the centre.
To manage the reception area, greeting all visitors warmly and ensuring it remains a welcoming, clean and pleasant environment and ensuring that safety checks and procedures are implemented and advised to visitors to the centre.
To manage enquiries to the children's centre by telephone, email and face to face contact from parents, professionals, voluntary organisations, statutory agencies and the general public.
To maintain the children's centre database ensuring registration and attendance data is inputted and kept up to date.
To ensure that all family records and sensitive data, both paper and electronic are stored and maintained in accordance with Council Data Protection policy and procedure.To be successful for this position applicants must have the following:
GCSE level (or equivalent) with Maths and English
Demonstrable experience of working effectively as part of a team in a busy, multi-agency environment
Have the ability to prioritise work to meet deadlines and have a positive attitude
Excellent communication skills, written and verbal
Ability to develop positive relationships with children, families and the wider community
Ability to use ICT and learn relevant systems as required is also essential
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